Professional referral resource

Preparing a Family for Psychological Assessment

A clear introduction can help a family understand why assessment is being considered while leaving room for different findings, recommendations and decisions.

Explain the purpose, not a predicted conclusion

Describe the question the assessment may help answer and the decision that clearer information could support. For example: “The assessment can look at the pattern of attention and learning concerns, consider possible explanations and identify useful next steps.”

Avoid telling a family that testing will confirm a diagnosis, prove that a student has a particular condition or produce a predetermined accommodation.

Use language that preserves dignity

  • Describe strengths and observed difficulties together.
  • Focus on functioning, participation and questions that remain unanswered.
  • Avoid framing the child, adolescent or adult as defective, difficult or a problem to be fixed.
  • Explain that assessment methods are selected for the referral question rather than used as a pass-or-fail test.
  • Make room for the person’s own questions and experience.

Questions families may wish to ask

  • What question is the assessment intended to clarify?
  • Which parts are expected to be in person or virtual?
  • What information or records would be useful, and how should they be shared securely?
  • How are fees, scheduling, report preparation and feedback handled?
  • How can accessibility, communication, sensory or pacing needs be discussed?
  • How might the findings be shared, and who decides whether recommendations are accepted?

Records that may be useful

Previous assessment reports, relevant medical or treatment information, school records, intervention summaries and examples of current functioning may add context when they relate to the referral question. More information is not always better; BrainLab will explain what is relevant and how to provide it securely.

  • Do not email sensitive records unless secure instructions have been provided.
  • Do not delay the initial conversation simply because every record is not immediately available.
  • Tell BrainLab when an external documentation deadline exists without assuming it can be met.

Prepare for more than one possible outcome

The findings may support the diagnosis being considered, point toward a different or overlapping explanation, identify meaningful strengths and functional needs, or leave some uncertainty. Recommendations may involve treatment, education, medical consultation, environmental support, further assessment or monitoring.

A useful assessment explains what the available evidence supports and what should happen next; it does not guarantee a diagnosis or an external organization’s decision.

Help the family prepare for the appointments

Once the family is considering assessment, the Preparation Centre provides practical guidance for records, travel, virtual appointments, participation needs and what happens after testing.