Practical information
What to expect if an appointment is cancelled, missed or delayed, and how payment and invoices are handled.
Appointments must be cancelled or rescheduled at least 24 hours in advance so the time can be offered to another client. A cancellation made less than 24 hours before the appointment, or a missed appointment, is charged at 75% of the clinician’s hourly fee.
Repeated missed appointments may affect BrainLab’s ability to continue reserving appointment times or providing the service.
If an emergency affects your appointment, please contact BrainLab as soon as you can. BrainLab will discuss rescheduling and whether a fee applies.
Arriving late does not extend the scheduled end time. If there is not enough time to provide the appointment appropriately, BrainLab may need to reschedule it, and the cancellation fee may apply.
Payment is due after each appointment. BrainLab emails an invoice that may be used for insurance or funding submission, where applicable.
Next step
Privacy and data-handling information is in BrainLab’s Privacy Policy. Service-specific inquiry steps are explained on the relevant inquiry page.
